Privacy Policy

1. Who we are

This website is operated for VAVA Woods by RS Exports, a business involved in made-to-order wooden doors, carved doors, wooden frames and chaukhat, panels, mandirs, furniture and bespoke architectural woodwork.

Website: vavawoods.in

2. Information we may collect

Depending on how you interact with VAVA Woods, we may collect information that you provide directly to us, including:

• Your name
• Company or organisation name
• Designation or role
• Phone number
• WhatsApp number
• Email address
• City, state, country or project location
• Product or project requirements
• Required quantities
• Door, mandir or architectural dimensions
• Messages submitted through our website forms
• Drawings, reference images, BOQs or specifications you send to us

We may also collect limited technical information automatically when you visit the website, such as IP address, browser type, device type, pages visited, referring website and approximate location derived from technical information.

3. How we collect your information

We may collect personal information when you:

• Submit a contact or bulk-enquiry form
• Request a quotation or custom project estimate
• Contact us by phone, email or WhatsApp
• Send drawings, photographs or project specifications
• Interact with our website
• Communicate with us regarding an order or potential project

4. How we use your information

We may use personal information for purposes including:

• Responding to your enquiry
• Preparing quotations and project estimates
• Discussing designs, dimensions, materials and specifications
• Processing and managing confirmed orders
• Coordinating delivery, logistics or installation where applicable
• Providing customer support
• Maintaining business and transaction records
• Improving our website, products and services
• Preventing fraud, misuse or security incidents
• Meeting legal, regulatory, accounting or tax requirements

5. Legal basis and consent

Where applicable, we process personal data on the basis of your consent, for responding to a request you initiate, for performing or preparing to perform a contract, or where processing is otherwise permitted by applicable law.

Where consent is relied upon, you may request to withdraw that consent. Withdrawal does not affect processing that was lawful before the withdrawal and may not prevent us from retaining information that we are legally required to keep.

6. Enquiry forms and project information

When you submit a form on the VAVA Woods website, we may receive the information entered into that form. This may include personal contact details as well as project-specific information such as quantity, product type, dimensions, drawings and messages.

Please avoid submitting confidential personal information that is not necessary for us to evaluate your requirement.

7. WhatsApp, phone and email communication

If you contact VAVA Woods through WhatsApp, phone or email, your interaction may also be subject to the privacy policies and data practices of the relevant service provider.

We may retain relevant business correspondence where needed to respond to enquiries, manage quotations, maintain project history or meet legal and accounting requirements.

8. Cookies and website analytics

Our website may use cookies or similar technologies that help the site function, remember preferences, understand visitor behaviour or measure website performance.

Depending on the tools enabled on the website, third-party analytics or advertising services may also set cookies. Where legally required, non-essential cookies should be used only after obtaining the appropriate consent.

You can usually control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-party services

We may use third-party service providers to support our website and business. These may include providers for:

• Website hosting
• WordPress and website functionality
• Contact forms
• Email services
• Website analytics
• Cloud storage
• Communication platforms
• Payment or accounting services, where applicable
• Logistics or delivery coordination

Such providers may process personal information only to the extent required to provide their services, subject to their contractual obligations and applicable law.

10. Sharing of personal information

VAVA Woods does not sell your personal information.

We may share information where reasonably necessary with service providers, professional advisers, logistics partners or other parties involved in fulfilling a legitimate business requirement.

We may also disclose information where required by law, court order, regulatory authority or lawful government request.

11. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining project or transaction records, resolving disputes and meeting legal, accounting and tax obligations.

Retention periods may differ depending on the nature of the information and the relationship between you and VAVA Woods.

12. Data security

We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, misuse or loss.

However, no internet transmission, email system or electronic storage method can be guaranteed to be completely secure.

13. Your privacy rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we process about you
• Request correction of inaccurate or incomplete personal data
• Request deletion or erasure where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance or privacy-related concern

India’s Digital Personal Data Protection framework recognises rights of data principals and requires organisations to provide clear information regarding processing and mechanisms for exercising applicable rights.

14. International enquiries

VAVA Woods may receive enquiries from customers, architects, designers, builders, hotels or export buyers outside India.

Where personal information is transferred or accessed across borders, we aim to handle that information in accordance with applicable legal requirements.

15. European and other international visitors

If European data-protection law or another jurisdiction’s privacy law applies to a particular interaction, additional rights and obligations may apply. These can include rights of access, correction, deletion, restriction, objection or data portability depending on the circumstances.

16. Children’s privacy

VAVA Woods is a business website intended primarily for homeowners, architects, designers, builders, hospitality buyers and other project customers. Our services are not directed toward children.

We do not knowingly seek personal information from children for marketing or commercial enquiry purposes.

17. External links

Our website may contain links to third-party websites or services. VAVA Woods is not responsible for the privacy practices, security or content of websites that we do not operate.

We recommend reviewing the privacy policy of any external website before providing personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

The latest version will be published on this page together with the updated date.